When words fail us

When we don’t communicate well – or at all – it can lead to misinterpretion, mistakes, and sometimes serious consequences.

When we are not careful about the words we use and they lead to negative results, we might find ourselves wanting to take them back. As the saying goes, you can’t put that toothpaste back in the tube.

There is another saying, made famous by Joe Friday (if you’re too young to know that name, ask someone who watched tv in the 50s and 60s) – just the facts.

Words can fail us when they are not based in fact. Check out any social media platform today and you will be able to read all manner of rumors and wild theories. Sadly, those are propagated by those same social media platforms and soon become words that fail, words that lead to serious consequences.

In the workplace, the facts are critical. Communicating with customers and employees to keep them informed about your situation is a major step you cannot skip. If they don’t get the facts from you, they will make up their own. Those are called rumors and that can lead to a culture of plummeting morale.

Cheery stuff, eh?

Actually, it can be cheery to share information with customers, employees, co-workers, and vendors, to let them know you care enough to make the effort to keep them informed. Showing respect in this way is the first step toward REAL communications, in fact.

Those affected by your words will appreciate you more for your proactive communications. Your workplace will develop a culture of engagement. And your business will be more successful, in the long run, when you know your words are working for you.

 

Now that you are communicating more often via email and video chats, do you need help with your words? Let’s talk!

Related articles

Quarantine, Routine, and Boredom

40 Days of Quarantine – Redundant? We have the Italians and the plagues of the 14th century to thank for a word that has become increasingly prominent in the spring of 2020. According to the CDC, quarantine has its origins in the Italian words quaranta giorni, which mean 40 days. In the 14th century, an […]

Learn More

Why do we care about empathy?

Empathy in the workplace … the human communication connection Empathy has become a kind of new workplace buzzword, even though it certainly has been in existence for a very long time. Empathy is not sympathy. When a team member empathizes with a customer, it simply means that person can understand what the customer needs, perhaps […]

Learn More

Deep breaths, respect, and empathy

Respect is literally the first step in REAL communications, so desperately needed right now. In 2015, Inc magazine published 99 simple ways to gain respect, which you’ll see by the first step is intricately connected to being able to show respect to others. I’ll spare you the entire list (you can read it here), but the […]

Learn More