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Have you ever heard someone say – or have you said yourself – “I could care less”? Good news! That really means you do care a lot! The phrase is actually “I couldn’t care less,” meaning you really don’t care at all. Of course, it’s better if you care more, but you should choose the appropriate phrase based on […]

Do you struggle with how to start an email or even a face-to-face conversation? A business writing professor in graduate school once drilled in the importance of starting any message with “you” or some similar reference to the other person. Why? Didn’t it catch your attention when this message started with a question about you? […]

We’ve all learned some new words this past year. Zoom has become a synonym for a meeting. Businesses have faced the need to pivot, to shift their business model. We’re all learning that we have to mask up before seeing other people. This is how language evolves. When you think back about different times in […]

Tis the season to think about others. We are more inclined during the holidays to think about those less fortunate. We give toys to kids who may not get anything else for Christmas. We feed families who are struggling to put a decent dinner on the table. We may even volunteer a few hours to […]

And here we are, a week into October. Where did the summer go? Where did the year go? Did you hear the whoosh? Whoosh is a fun sound. It’s also an onomatopoeia – a word that sounds like what it’s intended to mean. These words can often help us communicate an idea with clarity. (Isn’t that […]

No, the current crisis is not over. Actually, there are several current crises and none of them is over. Another soapbox for another day. For now, let’s be optimistic and plan for what you will do after the crisis passes – any crisis. Many businesses have crisis communication plans that guide them through the midst […]

Respect is the cornerstone of REAL Communications. When you show respect, the empathy, attention, and listening follow naturally. How do you show respect? And, as many people ask, how do you earn respect? One very effective way of showing – and earning – respect – is to be consistent and honest in your message. If […]

What’s that? Were you talking to me? I have a new digital camera. It zooms out so I can capture a great photo just by pushing a button. However, I have to learn to wait until the camera adjusts its focus before pushing that button. These days, those are two very difficult things to command […]

Words are like toothpaste. Once out, they can never be squeezed back into the tube. That’s actually pretty much the whole story. Watch your words. Once they’re out, they’re out forever. Even if you think you’ve deleted them off social media, someone still has them, still remembers them. Even when you realize you’ve said the […]

One child, one teacher, one book, and one pen can change the world. (Malala Yousafzai) Ok, so it’s not news that just about everything in our lives has changed over the past few months. The way we conduct business has changed. The way we interact with other people has definitely changed. The need to communicate […]