Know any humans?
Are your customers human? Your employees, managers, vendors, and others in your community of stakeholders?
Understandably, you may think some of those are definitely not human and may have, in fact, just landed from Mars. BUT, for the sake of your business or your career, you need to understand how to communicate with them like they are humans!
So, put down the electronics, unplug from the virtual world for just a while, and learn some techniques that will improve your business communications on a human level.
Oh, and get out a pen. There’s work for you to do here also!