Expertise

Pat Fontana works with people from all backgrounds and at all levels, to improve their communication skills so they can succeed in the workplace.

Pat focuses on the need to bring the human connection back to the workplace. Technology has given us amazing tools that definitely have their place; however, we need to:

  • Know when and how to have real conversations with real people
  • Know how to write so that others can understand
  • Remember that there are actual human beings on the other end of all of our communication efforts.

She is a talented writer with the proven ability to research, write, and edit:

  • Articles
  • Blog posts
  • Web content
  • Business proposals
  • In-depth reports
  • Educational materials.

Pat is also a skilled trainer with expertise and success in the crucial areas of learning and development:

  • Working with all stakeholders to assess needs
  • Developing relevant curriculum to address those needs
  • Preparing courses, ranging from brief seminars to multi-week classes
  • Delivering interactive, engaging programs to audiences of all sizes
  • Evaluating the effectiveness of each workshop, with the goal of continuous improvement
  • Ensuring training topics have practical application in the workplace.

Pat’s education includes:

  • MA, English with a concentration in Technical & Professional Communications, East Carolina University
  • BA, English with a focus on writing, Centre College of Kentucky
  • Courses in crisis management and corporate communications, NC State University
  • Courses in non-fiction writing, Old Dominion University

Call Pat at 919-306-4242 or email her at pat@words-working.net to learn more about how she can help you and your organization!