Thank you!

Do you always thank your customers?every time?

The next time you interact with other businesses, whether stopping at a fast food restaurant, buying groceries, or shopping at a ?big box? store, count the number of times you are actually thanked.

If conducting a transaction with a service business, whether in person or online, you should receive an equally enthusiastic “thank you for your business.” Do you?

These days, the trend seems to be for the store clerk or restaurant cashier to ?thank? the customer by saying ?here you go? when handing over the receipt. The words ?thank you? are very rarely used. Although many will attempt a pleasantry with “have a nice day” or “have a good one,” those two little words we long to hear as customers are still missing.

Pay attention to what you and your team members are saying to your clients. In fact, take a few extra minutes to write a note of thanks and put it in the mail.

Surprise and please your clients?and set your business apart from those who don?t make that effort.

 

Related articles

Why do we care about empathy?

Empathy in the workplace … the human communication connection Empathy has become a kind of new workplace buzzword, even though it certainly has been in existence for a very long time. Empathy is not sympathy. When a team member empathizes with a customer, it simply means that person can understand what the customer needs, perhaps […]

Learn More

Are you using your words for good?

“Sticks and stones may break my bones, but words will never hurt me.” When we were children, we attempted to deflect the words of bullies (or just other insecure children), by reciting this chant. The message was, of course, that we could tolerate name-calling or verbal taunts, as long as there was no physical violence. […]

Learn More

What are you striving to become?

If you are striving, is that actually a good thing? Wouldn?t it sound better to simply say you are doing? For example, ?We are striving to be the best in customer care? makes it seem like you?re trying really hard, but you?re just not quite there yet. Doesn?t it sound better to say ?We provide […]

Learn More