Thank you!

Do you always thank your customers?every time?

The next time you interact with other businesses, whether stopping at a fast food restaurant, buying groceries, or shopping at a ?big box? store, count the number of times you are actually thanked.

If conducting a transaction with a service business, whether in person or online, you should receive an equally enthusiastic “thank you for your business.” Do you?

These days, the trend seems to be for the store clerk or restaurant cashier to ?thank? the customer by saying ?here you go? when handing over the receipt. The words ?thank you? are very rarely used. Although many will attempt a pleasantry with “have a nice day” or “have a good one,” those two little words we long to hear as customers are still missing.

Pay attention to what you and your team members are saying to your clients. In fact, take a few extra minutes to write a note of thanks and put it in the mail.

Surprise and please your clients?and set your business apart from those who don?t make that effort.

 

Related articles

Keep clam and proofread

**Bonus points if you see what I did there.** Words are more virtual now, which means a lot more of our words appear in print. Kind of ironic, right? That also means that typos, word misuse, or other “issues” are seen and recorded digitally for all of time. (You didn’t really think you could delete […]

Learn More

Promises, promises

Respect is the cornerstone of REAL Communications. When you show respect, the empathy, attention, and listening follow naturally. How do you show respect? And, as many people ask, how do you earn respect? One very effective way of showing – and earning – respect – is to be consistent and honest in your message. If […]

Learn More

Humans behind the screens – and the masks

The headlines are disturbing. Owner closes Massachusetts ice cream shop rather than serve rude customers Security guard shot and killed after telling customer to put on mask Park ranger pushed into lake after telling crowd to social distance Somewhere along the line, we have forgotten that these are all humans. For weeks, we saw other people […]

Learn More