Human communication means business

Everyone has a customer service story.

 

Everyone has a workplace communication story.

 

Everyone usually tells these stories in a negative light.

 

What can we do to change the stories to improve the business environment?

 

Very simply, we can remember that we are communicating with humans.

 

Technology has distracted us from the reality of doing business with real people. Or maybe we have become resentful that real people are distracting us from our technology?

 

We have become so dependent on electronic communication – texts, emails, tweets, and other forms of electronic, ephemeral messaging – that we forget there is an actual human on the other end.

 

We lose touch with the fact that our words impact others (and may actually have a longer shelf life than we intended). Maybe we even lose the ability to speak in person with another human being.

 

Let?s change those negative stories by temporarily putting down the cell phone, the tablet, or any other electronic device that we think we cannot live without – and having a real conversation with a real person.

 

When speaking with your customers, look them in the eye and watch their body language. Listen to their words. Respond to what they are saying to you. Your customers are not emojis or hash tags. They are real people who need a real person to listen and respond to their questions and needs.

 

Show clients some personalized appreciation by handwriting a thank you note and sending it in the real-life mail. How many people do that? You will impress your client not only by acknowledging them but by doing so in a way that is unique and special in today?s business environment.

 

When speaking with co-workers and employees, think about what kind of information they need to do their jobs, to further their careers, to improve the success of the business. They are not just names on an email distribution list. They are real humans, working to help your business grow.

 

It?s all quite simple. We change the tone of the story by changing the mode of the communication, as often as possible.

 

Your team members are humans. Your customers are humans. Use your human communication skills to make those stories positive again and improve your business environment!

 

Pat Fontana works with businesses to help your team members remember how to communicate as humans!

Related articles

Try PATY for customer retention

True story: Went through the drive-through of a fast food restaurant. (Isn?t that how these stories always start?) While waiting at the window for my food ? after getting a very pleasant greeting of ?$9.71? (and literally no other words) from the restaurant?s employee ? I noticed a sign on his side of the window. […]

Learn More

Thank you!

Do you always thank your customers?every time? The next time you interact with other businesses, whether stopping at a fast food restaurant, buying groceries, or shopping at a ?big box? store, count the number of times you are actually thanked. If conducting a transaction with a service business, whether in person or online, you should […]

Learn More

Can You Disconnect?

Do you panic when you can?t find your cell phone? Do you hyperventilate when you realize you left it at home as you drive away to a meeting or even just to the grocery store?   If you?re old(er) like me (!!!), you remember when the phone stayed connected to the wall, usually in the […]

Learn More