Are your words working . . . for good?

Many of us have made New Year?s resolutions, which may or may not have already been broken. Here?s one more suggestion: try focusing on the positive in your written and spoken words.

There are a lot of clich?s floating around this time of year, encouraging us to do good things. Be nice. Think of others. Be kind. They are nice thoughts, but a bit vague.

Most of us probably want to be better people. Even so, dictionary.com?s word of the year for 2016 was xenophobia. Basically, that means a fear of people we don?t know or who are foreign to us.

How do we overcome that fear and become better people at the same time? By using our words for good.

Instead of saying ?I don?t trust that person because I don?t know her,? try ?I would like to get to know that person so I can learn more about who she is and how we can help each other.?

Using our words to learn more about others can help us remove the barriers that create misunderstanding and mistrust. As business people, in particular, we need to use positive words when interacting with potential clients, with employees, with vendors, and with each other.

So here?s an experiment for you. During the next week, focus on your words. Do you automatically say something negative when someone does something you don?t like? Stop and think about how you can turn that around, into a positive.

For example, if a vendor is slow in delivering a product you ordered, try starting with the positive: ?You have a successful business, which is wonderful, and I understand you may be overwhelmed with orders. Please let me know if there is anything I can do to help the process go a little smoother.?

If an employee clearly needs some direction as she is not able to do her job up to your standards, try: ?Sally, you are trying so hard and I appreciate that. How can I help you? Let?s work through this together.?

You may be amazed at the response you receive when you use your words for good.

Let me know how it goes!

Related articles

R.E.S.P.E.C.T.

Positive communications, customer service, and business relationships are all developed from a base of respect. Think about it. If you don?t respect your clients, potential customers, vendors, or fellow business people, how will that affect your own business growth? How do you show respect in your business relationships? Do you follow these guidelines? Respond to […]

Learn More

HumanComms: Easy for you to say!

When I tell others that I help business people with human communications, they nod and smile in agreement that ?something needs to be done? in that area. We are all bombarded by electronics and have forgotten how to communicate on a human level. However, we then all go back to our desks, to our meetings, […]

Learn More

Promises, promises

Respect is the cornerstone of REAL Communications. When you show respect, the empathy, attention, and listening follow naturally. How do you show respect? And, as many people ask, how do you earn respect? One very effective way of showing – and earning – respect – is to be consistent and honest in your message. If […]

Learn More

Leave a Reply

Your email address will not be published. Required fields are marked *