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Why Words Matter

Is communication an issue in your workplace? Miscommunication and lack of communication can cause:

  • Conflict between team members
  • Misunderstandings that lead to more time (and money) spent on clarifications
  • Errors that could have severe consequences
  • Financial losses, including loss of customers

Consider these facts, cited by SHRM (Society for Human Resource Management):

David Grossman reported in ?The Cost of Poor Communications? that a survey of 400 companies with 100,000 employees each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.

Debra Hamilton asserted, in her article ?Top Ten Email Blunders that Cost Companies Money,? that miscommunication cost even smaller companies of 100 employees an average of $420,000 per year.

(Excerpted from Patricia M. Buhler and Joel D. Worden, Up, Down, and Sideways: High-Impact Verbal Communication for HR Professionals (SHRM, 2013).)

WordsWorking’s Human Communications Workshop?will help your team remember how to communicate – and why it matters.