Do you always thank your customers—every time?
The next time you interact with other businesses, whether stopping at a fast food restaurant, buying groceries, or shopping at a “big box” store, count the number of times you are actually thanked.
If conducting a transaction with a service business, whether in person or online, you should receive an equally enthusiastic “thank you for your business.” Do you?
These days, the trend seems to be for the store clerk or restaurant cashier to “thank” the customer by saying “here you go” when handing over the receipt. The words “thank you” are very rarely used. Although many will attempt a pleasantry with “have a nice day” or “have a good one,” those two little words we long to hear as customers are still missing.
Pay attention to what you and your team members are saying to your clients. In fact, take a few extra minutes to write a note of thanks and put it in the mail.
Surprise and please your clients—and set your business apart from those who don’t make that effort.