Thank you!

Do you always thank your customers—every time?

The next time you interact with other businesses, whether stopping at a fast food restaurant, buying groceries, or shopping at a “big box” store, count the number of times you are actually thanked.

If conducting a transaction with a service business, whether in person or online, you should receive an equally enthusiastic “thank you for your business.” Do you?

These days, the trend seems to be for the store clerk or restaurant cashier to “thank” the customer by saying “here you go” when handing over the receipt. The words “thank you” are very rarely used. Although many will attempt a pleasantry with “have a nice day” or “have a good one,” those two little words we long to hear as customers are still missing.

Pay attention to what you and your team members are saying to your clients. In fact, take a few extra minutes to write a note of thanks and put it in the mail.

Surprise and please your clients—and set your business apart from those who don’t make that effort.

 

Related articles

Business secret: Communicate often – and well

I didn’t know. My manager didn’t tell me. That’s the first I’ve heard of it. That clerk was so rude. I’m never going back there again. Those people don’t seem to talk to each other. Sound familiar? Are people saying this in or about your business? Communications can help or hurt your business. Poor – […]

Learn More

Why am I the one saying “thank you”?

Now that we have (mostly) survived the holiday shopping season, let’s reflect on our experiences, shall we? As a customer, did you feel appreciated when you chose to spend your money in certain stores? As a business owner, did your team show appreciation to your customers? Sure, there might have been exchanges of “have a […]

Learn More

Are you using your words for good?

“We can each take the time to think about the words we are posting, to think about the real humans that will see and be affected by those words, before we hit the magical button that sends our words out into the world.”   Check out my Op-Ed piece, published in the News & Observer: […]

Learn More