What Can’t Be Read . . .

What can?t be read can hurt your business. Social media posts, articles, marketing pieces, anything that reflects your business, must be written in a way that makes it readable. What does that mean? It means that the words should flow easily. It means there should be no typos or grammatical errors. Most importantly, it means […]

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When we need cliches and trite sayings

As a writer and trainer, I advise my clients to avoid clich?s (like the plague!) and to come up with more succinct and concrete wording for their communication pieces. My focus, after all, is on helping business people avoid miscommunication and clich?s can definitely be misinterpreted. Surprisingly, there are actually people in the world today […]

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Being present

We are distracted. Wait for it . . . . There it is. The shiny object. The squirrel. The electronic device. Still with me? Our attention spans shrink exponentially as we become more and more connected. We are afraid that if we put our phones away for more than two minutes, we will miss something […]

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The right words delivered professionally

Communicating professionally involves choosing the right words and knowing how to use those words appropriately. Filler words and profanity are the most serious offenders in the world of business communications. Using filler words is distracting in a conversation or presentation. Um and uh are the most natural go-to fillers. However, there are a number of […]

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Communicating with compromise across generations

If you?ve ever experienced the frustration of the neglected voicemail ? leaving a well thought out, detailed voicemail for a Millennial who will never listen to it ? or been confronted with a deadpan response when asking a Traditionalist to just text you, you know that communicating across generations takes some skill and forethought. A […]

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Listening with intent

How often have you found your mind drifting when “listening” to someone else in a conversation? You may be hearing their words but not really focusing on what they are saying. Then, suddenly, a key word catches your attention and you realize you’ve missed everything that led up to that word. Listening is an essential […]

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Tip of the Week ? No texting at the table!

Comments from the conference room, from the board room, and from across the desks of frustrated business people: ? They were sitting right next to each other and texting each other! ? I can?t get my meeting attendees to pay attention. I always have to follow up the meeting with an email explaining what I […]

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Millennials are different . . . and so is everyone else

By now, you?ve certainly heard that Millennials have a different way of thinking, a different way of doing business, and a different way of communicating. By now, you?re probably tired of hearing about Millennials, actually. Even the members of that particular generation don?t want to hear about Millennials, mostly because they don?t like the label […]

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The look and feel of effective communication

The phrase ?effective communication,? or some variation of it, is used a lot, but what does it really mean? We probably have all experienced the opposite outcome, when communication is most definitely not effective. Think about the last time you had to send several emails back and forth, simply to clarify a single statement or […]

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Gender, generation, and navigating gaps

Here are some surprising facts that will astound and amaze you: Women and men communicate differently 20-year olds and 60-year olds communicate differently Managers and employees communicate differently Totally blows you away, right?

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