Am I just wasting my time? Many people tell me they agree with me that we spend too much time on our electronics, and I get encouraged. Then I get deflated when so many people don’t seem to want to do anything to change the situation. Groups of people, sitting right next to each other […]

“Sticks and stones may break my bones, but words will never hurt me.” When we were children, we attempted to deflect the words of bullies (or just other insecure children), by reciting this chant. The message was, of course, that we could tolerate name-calling or verbal taunts, as long as there was no physical violence. […]

“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.” ~~George Orwell   Let’s take a look at the six (count ’em, six) generations that are alive today. Five of those (count ’em, five) are active in the workplace. We start […]

Difficult customers, escalating situations, internal conflict – all of these (and more) can lead to the need for a challenging conversation. How do you calm a screaming customer? How do you defuse a potentially volatile situation? How do you address an employee’s or a coworker’s negative behavior? Let’s start with what not to do. None […]

Let’s get together next Friday and work on the project. This Friday? Right, next Friday. Which Friday? Ugh. The Friday that’s coming up. Ok. That’s this Friday. Sound familiar? Do you sometimes feel you’re going around in circles when you’re trying to get someone else to understand you? Although your language may be the same, […]

Empathy in the workplace … the human communication connection Empathy has become a kind of new workplace buzzword, even though it certainly has been in existence for a very long time. Empathy is not sympathy. When a team member empathizes with a customer, it simply means that person can understand what the customer needs, perhaps […]

What is the power of the unplugged word? Have you ever misinterpreted an email or text – or worse yet, not received the message at all – and decided that the sender must be mad at you? Have you sent countless messages back and forth, trying to clarify the intent or content of the original […]

When I tell others that I help business people with human communications, they nod and smile in agreement that ?something needs to be done? in that area. We are all bombarded by electronics and have forgotten how to communicate on a human level. However, we then all go back to our desks, to our meetings, […]

True story: Went through the drive-through of a fast food restaurant. (Isn?t that how these stories always start?) While waiting at the window for my food ? after getting a very pleasant greeting of ?$9.71? (and literally no other words) from the restaurant?s employee ? I noticed a sign on his side of the window. […]

Is your team addicted to their phones?   Technology is amazing. It enables us to communicate across towns, across states, across the world … across the table.   What? Across the table? Yes, just like teens sitting next to each other on the couch, grown business people are often glued to their cell phones when […]