WordsWorking

Reconnect with Your Human Customers

Thursday, December 13
8:30-10am
Wilmington Chamber of Commerce
One Estell Lee Place

Register through the Wilmington Chamber of Commerce

For more information, contact Lexie Alston at the Chamber or Pat Fontana at WordsWorking.

Your customers want to be heard. They want you and your team members to listen to them, to respond to them, and to communicate with them as humans. In an increasingly digital age, we often forget that our customers are all humans. Even B2B organizations must connect with a human along the way to make things happen and to make the client happy.

Learn how to make that connection happen on a human level in this engaging and interactive workshop!

Topics for discussion and activities:

  • How to reconnect in an overly connected world
  • The importance of PATY – please and thank you
  • Inspiring team members to take the time to connect with customers as humans
  • The true costs of miscommunication and lack of communication in a business

Reconnect with Your Customers will give you the basics you need so you and your team can communicate more effectively with your customers.

Light breakfast included.

Register today!