WordsWorking

Reconnect with Your Customers

Wednesday, September 19
8:30-10am
Wilmington Chamber of Commerce
One Estell Lee Place

Registration required

Your customers want to be heard. They want you and your team members to listen to them, to respond to them, and to communicate with them as humans. In an increasingly digital age, we often forget that our customers are all humans. Even B2B organizations must connect with a human along the way to make things happen and to make the client happy.

Learn how to make that connection happen on a human level in this engaging and interactive workshop!

Topics for discussion and activities:

  • How to reconnect in an overly connected world
  • The importance of PATY – please and thank you
  • Inspiring team members to take the time to connect with customers as humans
  • The true costs of miscommunication and lack of communication in a business
  • Words of positive reinforcement, encouragement, and engagement to motivate your team and your customers.

Reconnect with Your Customers will give you the tools you need so you and your team can communicate more effectively with your customers.

Light breakfast included.

Register today!

(Note: this workshop has been rescheduled from the original August 28 date.)



Professionalism in Social Media

Wednesday, November 7
6pm-9pm
Brunswick Community College
Main Campus

Why do you need to worry about content for your business? Ironically, in today’s virtual world, the written word has become even more important. Social media and blog posts are inexpensive, effective ways to reach potential clients and to encourage current clients to refer you to others.

Social media and blog posts reflect your business. Poorly written content and/or content that has not been proofread will backfire. Posts that are hastily written without thought as to their impact on the reader will most definitely negatively impact you and your business.

You want to project a professional image, so your written content must also be professionally presented.

Register on Brunswick Community College’s Small Business Center site.