Author: Pat Fontana

The right words delivered professionally

Communicating professionally involves choosing the right words and knowing how to use those words appropriately. Filler words and profanity are the most serious offenders in the world of business communications. Using filler words is distracting in a conversation or presentation. Um and uh are the most natural go-to fillers. However, there are a number of […]

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Communicating with compromise across generations

If you’ve ever experienced the frustration of the neglected voicemail – leaving a well thought out, detailed voicemail for a Millennial who will never listen to it – or been confronted with a deadpan response when asking a Traditionalist to just text you, you know that communicating across generations takes some skill and forethought. A […]

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Listening with intent

How often have you found your mind drifting when “listening” to someone else in a conversation? You may be hearing their words but not really focusing on what they are saying. Then, suddenly, a key word catches your attention and you realize you’ve missed everything that led up to that word. Listening is an essential […]

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Tip of the Week – No texting at the table!

Comments from the conference room, from the board room, and from across the desks of frustrated business people: • They were sitting right next to each other and texting each other! • I can’t get my meeting attendees to pay attention. I always have to follow up the meeting with an email explaining what I […]

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Millennials are different . . . and so is everyone else

By now, you’ve certainly heard that Millennials have a different way of thinking, a different way of doing business, and a different way of communicating. By now, you’re probably tired of hearing about Millennials, actually. Even the members of that particular generation don’t want to hear about Millennials, mostly because they don’t like the label […]

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The look and feel of effective communication

The phrase “effective communication,” or some variation of it, is used a lot, but what does it really mean? We probably have all experienced the opposite outcome, when communication is most definitely not effective. Think about the last time you had to send several emails back and forth, simply to clarify a single statement or […]

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Gender, generation, and navigating gaps

Here are some surprising facts that will astound and amaze you: Women and men communicate differently 20-year olds and 60-year olds communicate differently Managers and employees communicate differently Totally blows you away, right?

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Flappers, Hippies, and . . . Millennials

“We are the Younger Generation. The war tore away our spiritual foundations and challenged our faith. We are struggling to regain our equilibrium.”

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Millennials, sure, but don’t forget the Boomers and Xers

With all the focus on Millennials – how to attract them, how to keep them – we tend to lose sight of the fact that there is still a significant part of the workforce over the age of 35. Some are way over, even twice that age, but we’ll get to them in a minute.

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