Author: Pat Fontana

Body language and cell phones

What does your body language say to others when you are head-down in your electronic device? Amy Cuddy, a social psychologist, author, and Harvard professor, inspired many of us with her TED talk on body language, especially with her demonstration of the power pose. Recently, when promoting her new book, Presence, in an NPR interview, […]

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Unplug, de-stress, reconnect

Imagine being surrounded by a calm sea, a gorgeous sky, a breathtaking sunset, and . . . people on their cell phones. Seriously? If you had a chance to be totally unplugged and away from the distractions of electronics, would you take advantage? On a recent vacation, a surprising number of my fellow cruise ship […]

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Shhh! Listen!

Have you ever been talked at? You believe you’re involved in a conversation, but it is actually so one-sided that you’re convinced the other person has not truly listened to anything you’ve said. Have you encountered any of these people? Are you one of these people? Entrepreneurs who go to networking meetings, thinking only about […]

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Proofread now; save time and reputation later

Don’t have time to proofread your work before you send it out? Do you have time to correct the mistakes — and fix your reputation — when someone else notices them later? Taking a few extra minutes to review your words, to make sure they are working, can save you from significant embarrassment and potential […]

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Are your words working for you?

Are your words working? Would you know if they weren’t? Words on the screen can help you with your career and your business – or they can totally backfire on you. As a business person who posts on social media, written words are the way you reach out to potential new clients or a potential […]

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What Can’t Be Read . . .

What can’t be read can hurt your business. Social media posts, articles, marketing pieces, anything that reflects your business, must be written in a way that makes it readable. What does that mean? It means that the words should flow easily. It means there should be no typos or grammatical errors. Most importantly, it means […]

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When we need cliches and trite sayings

As a writer and trainer, I advise my clients to avoid clichés (like the plague!) and to come up with more succinct and concrete wording for their communication pieces. My focus, after all, is on helping business people avoid miscommunication and clichés can definitely be misinterpreted. Surprisingly, there are actually people in the world today […]

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Being present

We are distracted. Wait for it . . . . There it is. The shiny object. The squirrel. The electronic device. Still with me? Our attention spans shrink exponentially as we become more and more connected. We are afraid that if we put our phones away for more than two minutes, we will miss something […]

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The right words delivered professionally

Communicating professionally involves choosing the right words and knowing how to use those words appropriately. Filler words and profanity are the most serious offenders in the world of business communications. Using filler words is distracting in a conversation or presentation. Um and uh are the most natural go-to fillers. However, there are a number of […]

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Communicating with compromise across generations

If you’ve ever experienced the frustration of the neglected voicemail – leaving a well thought out, detailed voicemail for a Millennial who will never listen to it – or been confronted with a deadpan response when asking a Traditionalist to just text you, you know that communicating across generations takes some skill and forethought. A […]

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